Q: How many escalations it needs to solve problem?
A: A million and still problem would not be solved in many cases.
Q: What is favorite hobby of reliance call centre employees?
A: Assigning new complaint numbers.
Q: Why do reliance have call centre full of non-technical people to solve technical queries and a separate tech dept.
A: They want to give employment to all those vendors who lost jobs because of reliance fresh.
Q: Connect 62101937, 62088062, 61859393, 59692672, 59384202.
A: all complains filed by me for the same issue in last few days, issue still not solved.
By this time you all would have realized how pissed I am with the reliance connection; Yeah definitely, who wouldn’t be – paying for a broadband connection which has no connection at all for 60% of the time. Once you are connected your HTTPS services won’t work, and you have to use ‘netsh’ command 10 times daily to restore your connection. Even this is acceptable if whenever I call the customer care problem is solved in few hours. But sadly Reliance believes in processes, separation of concern (whose?) that’s why there call centre have people who know nothing technical, whenever I try to explain the problem it is noted down as something else. For example, when I say none of HTTPS sites are working, they note it down as ‘email attachments not working’; when I say ‘Limited or no connectivity’ it is noted down as ‘Home page not loading’.
Next time I call with same complaint number, they will reply since the issue is different now we have to route complaint to different department (as if they have different departments to deal with different issues). So, I get a new complain number and issue takes another three days to be resolved. To solve this confusion I started writing mails explaining the issues, but sadly still they were confused with my requests and were sending to wrong departments.
I have faced 2 blackouts of more than 10 days in just 3 months. Now, I am fed up with service but still can’t go anywhere as BSNL and Airtel have no ports left and I don’t want to switch to Tata Indicom. But surly my previous ISP, a local was excellent, just after a phone call he will come to my place and get it fixed in under 3 hrs. For anyone even planning to take a reliance connection please think twice/thrice, if you are ready to face all the torture go ahead, try it.
Me back to writing complain mail and this time I am sending them link to this blog too.
Further reading: Reliance Broadband Issues links
